How to take the screenshot

  1. Do one of the following:

    • On an iPhone with Face ID: Simultaneously press then release the side button and volume up button.

    • On an iPhone with a Home button: Simultaneously press then release the Home button and the side button or Sleep/Wake button (depending on your model).

  2. Tap the screenshot in the lower left corner, then tap Done.

  3. Choose Save to Photos, Save to Files, or Delete Screenshot.

    If you choose Save to Photos, you can view it in the Screenshots album in the Photos app, or in the All Photos album if iCloud Photos is turned on in Settings > Photos.

How to add the screenshot to your support ticket

From the support page click "Select File" from their navigate to the folder where your image is saved.