Definition:
Intensive Case Management is a thorough, long-term intervention used to assist clients with serious mental illness by establishing and maintaining linkages with community-based service providers. It consists of management of the mental health disorder and the rehabilitation and social support needs of the person concerned, over an indefinite period of time, by a team of people who have a fairly small group of clients, usually fewer than 20.
ICM typically provides referrals to treatment programs, maintains advocacy for clients, provides counseling and crisis intervention, and assists in a wide variety of other basic services.